Shipping & Delivery Information
We are committed to delivering your physical goods efficiently. This page outlines our shipping rates, processing times, and policies for orders shipped from our facility to your location.
1. Where We Ship & Rates
Laurel Creek Holdings Ii, LLC focuses on providing a streamlined delivery experience. Currently, we ship physical orders exclusively to addresses within the United States.
To maintain transparency and simplicity, we apply a flat shipping fee. This fee covers logistics, standard handling, and secure packaging to ensure your items arrive safely.
Note: We do not currently support international shipping destinations.
2. Processing & Delivery Estimates
We strive to get your order to you as quickly as possible. Please review our standard timelines below:
This is the time required to verify, pack, and hand over your order to the carrier. Orders placed on weekends or holidays will begin processing on the following business day.
Once the carrier picks up your package, standard domestic delivery typically takes between 2 to 6 business days depending on your location.
3. Lost, Delayed, or Damaged Items
While we take every precaution to package your goods securely, we understand that logistics challenges can occur.
If your tracking information shows “Delivered” but you cannot locate the package, please check with neighbors or building management first. If the issue remains unresolved after contacting the carrier, please reach out to our support team for assistance.
If your order arrives damaged, please document the condition of both the packaging and the items with clear photographs immediately. Contact us within a reasonable timeframe so we can assess the situation and discuss a potential replacement or solution.
4. Address Accuracy & Modifications
Incorrect Addresses: Customers are responsible for providing accurate shipping details at checkout. If a package is returned to us due to an incomplete or incorrect address, re-shipping fees may apply.
Order Changes: If you need to modify your shipping information or cancel an order, please contact us immediately. Once an order has entered the processing or dispatch phase, we may not be able to make changes.
Tracking: A tracking number will be sent to your email as soon as your order is dispatched, allowing you to monitor its journey.
5. Contact Us
If you have any inquiries regarding your shipment status or need to report an issue, please contact our support team with your order number.
Address: 880 Apollo Street Ste 333, El Segundo, CA 90245
Email: [email protected]
Phone: +1 800-854-9846
Business Details
We ensure transparency in all our operations and shipping practices.
Policy Summary
- Flat Rate: $7.62 per order.
- Region: US Domestic Only.
- Processing: 2-3 Business Days.
- Sales Tax: 0%
- Carriers: USPS & UPS.