Returns & Refunds Policy

1. Return Window

Our eligibility period for returns is strictly defined as 15 calendar days starting from the date the carrier marks your order as “Delivered”.

2. Eligibility Criteria

To qualify for a return and subsequent restocking, items must meet the following:

• Condition: Must be new, unused, and in the exact condition received.
• Packaging: Must remain in original packaging with all tags, inserts, and manuals.
• Documentation: Valid proof of purchase (Order ID) is mandatory.

3. Non-Returnable Items

The following goods are exempt from our return policy:

• Items marked as “Sale”, “Clearance”, or “Non-Returnable”.
• Custom Orders: Any physical product personalized or made-to-order.
• Used items or products showing signs of alteration.

4. Return Logistics Costs

Note: Original shipping fees ($7.62) are non-refundable.

5. How to Initiate a Return

Do not send physical goods back to our office or the fulfillment center without prior authorization.

1. Email [email protected] within the 15-day window.
2. Provide your Name, Order Number, and specific item(s).
3. Attach clear photographs if claiming a defect or damage.
4. Upon approval, you will receive a Return Authorization (RA) and warehouse address.

6. Inspection & Refund Timeline

Once the returned item is received and inspected for condition compliance, we will notify you of the status.

7. Exchanges & Defective Goods

Damaged on Arrival: Document the damage immediately and contact us. We will arrange a replacement for the same product.
Exchanges: We only replace items if they are defective. For different versions or variants, we recommend returning the original item for a refund and placing a new order.